Refund Policy
At Crust & Fire Pizzeria, we are committed to delivering high quality meals and a satisfying experience to every guest, whether you order for delivery, pickup, or dine-in at our location at 43 Bedford Street, London, WC2E 9HA, United Kingdom. This Refund Policy outlines how we handle cancellations, order issues, and returns of payments. If you have questions about your order, you can contact us at +44 20 7946 0958 or visit centralharborway.top.
1. General principles
We aim to ensure every pizza, salad, and beverage meets your expectations. Our goal is to resolve issues quickly and fairly. Food safety, timely delivery, and accurate order fulfillment are core to our operation. If your experience falls short, please notify us as soon as possible so we can assess and address your concern.
2. Eligibility for refunds
Refund eligibility depends on the nature of the issue and the timing. Typical reasons for refunds include:
- Wrong or missing items, or items that significantly differ from what was described.
- Significant delays in delivery that cause meals to arrive cold or spoiled.
- Quality concerns arising at the time of delivery or pickup, verified by a photo or description.
- Inability to fulfill a confirmed order due to stock or operational constraints, with prompt communication.
Refunds are evaluated case-by-case. We reserve the right to offer alternatives such as a replacement item, discount on a future order, or a full/partial refund according to the circumstances. If you are unsatisfied with a purchase, please contact us within 24 hours of delivery or pickup for a resolution request.
3. How to request a refund
To request a refund, please include your order number, a brief description of the issue, and supporting information (such as a photo) if applicable. Reach us via centralharborway.top or call +44 20 7946 0958 during business hours. For online orders, refunds are typically issued to the original payment method within 5–7 business days after approval, depending on the processing time of your bank or card issuer and local regulations. For dine-in purchases, refunds are issued at the point of service or credited to your account for future visits as appropriate.
4. Processing time and methods
Once a refund request is approved, the processing time varies by payment method. Credit card refunds generally appear on your statement within 3–7 business days, while digital wallets or other services may take longer depending on the provider. We will notify you of the outcome via your preferred contact method and update the order status accordingly in your centralharborway.top account. If you have not received a promised refund within the stated window, please contact us for a follow-up.
5. Special cases
Promotional items, custom pizzas, or orders placed for third parties may be subject to different terms. We may offer store credits or vouchers for future purchases in place of a cash refund, at our discretion. In cases of suspected fraud or misuse of the ordering system, refunds may be withheld while we conduct an internal review. Our staff may require additional information to verify the order details before approving a refund.
6. Digital and non-perishable items
Refunds for digital certificates, gift cards, or non-perishable items follow a separate policy. If such items are incorrectly issued or unusable, we will provide a replacement or issue a discount on a future order. Note that physical products or perishables are handled under the standard rules described herein.
7. Changes to the policy
We may update this Refund Policy from time to time. Any changes will be posted on our site, and the effective date will be noted as the Last updated date. For the most current policy, please visit centralharborway.top.
8. Data and privacy
We collect and store information necessary to process refunds, including order details and contact information, in accordance with our privacy policy. Personal data is used solely for the purpose of refund processing and customer support, and is protected in line with applicable data protection laws. If you have concerns about data usage, contact us at +44 20 7946 0958 or through centralharborway.top.
9. Governing terms and contact
This policy is governed by the laws of United Kingdom, with jurisdiction in the location of our pizza house at 43 Bedford Street, London, WC2E 9HA. If you need further assistance or clarification, please reach out to our customer service team at +44 20 7946 0958 or via centralharborway.top. Thank you for choosing Crust & Fire Pizzeria for your meals, and we look forward to serving you with care and consistency.
Last updated: December 2025.